JG UXD

Performing technology assessment of Meritain applications and components, identify pain points and provide recommendations in order to deliver upon the vision of overall Digital Strategy

ROLES AND RESPONSIBILITIES

RESEARCH 3 months collaboration with stakeholders, different user groups made me understand the pains points of the multiple health care products of Meritain and it's applications. Interviewed different user groups members helped to provide the digital strategy document along with the feature comparison.

MERITAIN PRODUCTS

QUALITY OF SERVICE ANALYSIS Each products have been undergone usability tests. To achieve this a team of 2 and I set out screen monitoring, performance monitoring. Field visit and skype meeting were conducted for the clear understanding of user tasks flow.

PORTAL RESEARCH OBSERVATION User personas and journey map defined the pain points of the task flow and it show the connectivity between human and system. Overall 6 User personas and 9 Journey Maps were developed.

RESEARCH OBSERVATION

Technical debt

Bad design choices, Bad implementation, Incomplete implementation, Lack of documentation

Complex Design

Many un-necessary layers of abstractions, Complex abstractions that are difficult to understand, Undocumented framework

Non-Standard

Patterns like MPC (Model presenter controller), Developer unfriendly - barrier to entry is high, Installer that cannot be automated

Re-inventing the wheel

Service Hosting, Logging, Component packaging and deployment, Object Relational Mapper

FEATURES RECOMMENDATIONS Current homepage of all portals displays links to the features. Redesigned homepages show nearly 90% of the key information that a user would like to see. Features can take advantage of: GPS, Camera, Alerts and pushed Notifications, Messages, Contacts and Calendar as well as offline access to data.

HIGH LEVEL SITEMAP FOR MERITAIN PRODUCTS Sitemap was redefined to improve user experience and reduce the steps need to carry out different actions. Deep down reseach insights helped to provide sitemaps for Meritain's other products as well.

Meritain experience A user experience case of a platform created to empower user's overall experience using Meritain portals.

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